This privacy statement tells you what to expect when we collect personal information.
Who are we?
In this policy, whenever you see the words ‘we’, ‘us’ or ‘our’, it refers to the Gorilla Web Marketing.
Your acceptance of this policy
By using our websites, social media pages, entering a competition or providing your information you consent to our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy please do not use our sites, social media pages or services.
Changes to this privacy statement
We regularly review our privacy statement. Any updates will be posted on our website and will apply from when they are updated on the website. Supporters that we are in contact with will be informed if there are major changes.
What is personal data?
‘Personal data’ means any information that identifies a living person. This can include name, address, phone number or email address.
It also covers our use of any personal information you provide to us. This may be by phone, text message (SMS), email, social media, letter and other correspondence, and in person. It can include IP addresses and other technical identifying information.
What is sensitive personal data?
‘Sensitive personal data’ means information about someone that may include their physical or mental health or condition. For example, this might include their medical condition, their age or ethnicity.
- People we collect information on
- Why we hold your data
- How we collect data
- Complying with the Data Protection Act
- Marketing communication preferences
- Note on email marketing
- Social media
- Building profiles of supporters and targeting communications
- Giving your data to other organisations
- Sensitive data
- Job applicants, current and former Gorilla Web Marketing employees
- Your data on our website
- Website hosting
- Spam prevention using a third-party system
- People who contact us through social media
- Accessing information held about you
- Changing your communication preferences
- Asking for your data to be deleted
- The remit of this policy
- How to contact us
People we collect information on
We need to collect and use your personal data if you contact us for any reason, including if you are a:
- Someone who uses our advice and information services.
- Visitor to any of our websites.
- Someone who contacts with us through social media platforms.
- Someone who buys goods from our charity website.
- Employee or prospective employee of Gorilla Web Marketing.
- Supplier or prospective supplier to Gorilla Web Marketing.
- Person from an organisation that wishes to work with us or ask us for support or information
Why we hold your data
We hold your details to:
- Communicate with you as a service user.
- Respond to your enquiry or request for information.
- Provide you with the service you have requested.
- Process sales and verify financial transactions.
- Provide a personalised service to you when you visit our websites.
- Keep a record of any contact we have with you.
- Prevent or detect fraud.
- Enable third parties, working for us, to carry out technical or logistical functions for us.
- Tell you about the things you have told us you are interested in – if you have given us permission to.
- Help you with any problems you may be experiencing with a form or our website. We may also do this if you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form.
How we collect data
We may collect and store information about you whenever you interact with us. For example, when you submit an enquiry. Other examples include if you enquire regarding our services, apply or otherwise give us any other personal information.
We may also receive information about you from third parties for a specific purpose. However, this will only happen if you have given them permission to share your information.
Complying with the Data Protection Act
Data Protection Act principles require Gorilla Web Marketing to process personal data fairly and lawfully. We will offer you choices about the way you are contacted. We will also be clear about how we will use your information. We will make sure that the reason for collecting information is lawful.
As required by law, Gorilla Web Marketing has informed the Information Commissioner’s Office (ICO) why we collect and process data.
We only hold data about you that is enough for our purpose, nothing more.
We only hold personal data as long as necessary.
However, we may need to keep personal data from you even if you have requested no further contact. This is so that we can make sure we don’t contact you about an activity. For example, it means we won’t include you when we send promotional communications to people in a particular geographic area.
We have systems in place to safeguard your personal data. Access to written and electronic personal data is restricted and has a level of security depending on the sensitivity of the data. No sensitive data linked to a person’s name or address is taken off-site from our offices unless it is either password protected or encrypted.
Marketing communication preferences
If you have given us permission to contact you about web design options, we will make sure that you can opt out of receiving marketing communications. At the first reasonable opportunity, you will be offered the chance to opt out of hearing from Gorilla Web Marketing. You will be able to say ‘no’ to contact by mail, telephone, text or email.
If at a later date you complete another form, giving different contact preferences, we will use those you have given most recently.
Every time we contact you in the future we will give you the chance to update your communication preferences.
Note on email marketing
Email messages are also covered by the Privacy and Electronic Communications Regulations. Every time your email address is recorded, you will be offered email updates. You will have to tick a box to agree to your details being used for marketing emails.
Also, any marketing emails sent by Gorilla Web Marketing will include the opportunity to unsubscribe from future emails.
Giving your data to other organisations
We use third parties to handle some of our services on our behalf, as allowed under the Data Protection Act. These organisations are only allowed to use your personal information for the specific purpose they have been contracted for. For example, this could be to send a letter to you or process your direct debit.
We always transfer your personal data securely – through a secure FTP (File Transfer Protocol) website, or as a password-protected file.
Unlike some organisations, we will never swap or sell your data to another organisation for them to use for marketing purposes.
Use of media and consent
Media consent applies to
- Video footage
- Still images taken from video
- Sound recordings
- Quotes and case studies submitted (spoken or written, including web form submissions)
It applies whether or not Gorilla Web Marketing took the material, commissioned it or it was submitted by a third party.
If you give consent to the use of media Gorilla Web Marketing may use it as follows
- on one of the Gorilla Web Marketing website or other websites
- on social media and video-hosting platforms (for example Twitter, Facebook, Instagram and YouTube)
Expiry of consent
Gorilla Web Marketing will take all reasonable steps to make sure that content used for our web sites, publications and materials is not used by third parties without our permission. However, we cannot guarantee that third parties will always request our consent
Your data on our website
If you use any of the email facilities or forms on any of our sites, we will capture your email address, your name and, where relevant, your postal address. This means we can respond to your request, enquiry or order. We will ask if you want to opt in to being contacted in the future by mail, telephone, email or text.
We use standard third-party web analytics services (such as Google Analytics) to collect anonymous information about your computer, including your IP address, operating system and browser type. This includes for example the number of users viewing pages on the site, but it does not identify you individually. This means we can monitor and report on the effectiveness of the site and help us improve it. If visitors want to post a comment on our sites, we require visitors to enter a name and email address.
We may temporarily retain any data that you provide on the website if you submit a request for further information relating to our services through the contact page of our website or via direct e-mail. Such contact details and data may be used to contact you to enquire if you require any assistance with your order but for no other purpose.
We use third-party services to host our websites. These sites are hosted at:
Spam prevention using a third-party system
We use web services (such as Akismet) to analyse the quality of content posted to our websites by users. This includes comments, forms, blogs and forum posts. They screen people’s contributions before they are posted and prevent spam. The contents of the form (including your personal data) and other information (such as IP address, operating system and browser type) are passed to these third-party systems. This enables them to decide whether the content is posted by spammers or similar. They will only use your information for this purpose.
People who contact us through social media
We may use third-party providers Hootsuite and Tweetdeck to manage our social media interactions.
If you send us a private or direct message through social media, the message will be stored in line with our data retention policy. It will not be shared with any other organisations.
Accessing information held about you
Gorilla Web Marketing will assist you if you want to see the information we hold about you. A request should be made in writing, by letter or email to firstname.lastname@example.org In most cases, we will reply to a request within a month. We may need to extend this period for particularly complex requests.
Incorrect data can be changed, blocked or destroyed
You also have a right to prevent us processing your data for marketing or if it is likely to cause distress.
If you have already requested and received this information, there will need to be a reasonable period of time before you can request the information again.
Changing your communication preferences
You can change your communication preferences at any time. You can choose whether we contact you by mail, telephone, email or text message. You can also choose whether or not you receive information on certain activities of Gorilla Web Marketing, such as appeals, campaigns and raffles. Just contact us by e-mail email@example.com
Asking for your data to be deleted
You can ask Gorilla Web Marketing to stop using your personal data at any time. However, we usually keep the personal data of people who have requested no further contact. This is so that we can make sure we don’t include them in any activity aiming to recruit new supporters.
The remit of this policy
This privacy notice does not cover information gathered on other websites outside our control.
How to contact us
Requests for information about our privacy statement can be emailed to the team at firstname.lastname@example.org